Privacy Policy

This page helps you to understand how and why we store your personal data, and what it's used for.

This privacy policy explains how we use any personal information we collect about you when you use this website and our apps, Transdev Go and VAMOOZ.

What information do we collect about you?

We're committed to respecting your privacy. We collect information about you when you use this site, register with us or place an order for our products and services. We also collect information from you when you voluntarily complete customer surveys, fill in contact forms, provide feedback or participate in competitions. Website usage information is collected using cookies.

We may collect the following information from you:

  • Information you give us. You may give us information about yourself by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, place an order on our site or enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information
  • Information we collect about you. We collect some information in the background when you visit this site in order to enhance your browsing experience. This may include your IP address, the device used to access our site, your login information, browser type and version, time zone setting, browser plugin types and settings, your operating system and version. We also collect information about your visit, including pages you've visited, tickets you've viewed or searched for, favourite routes and tickets, and information about the way in which you click through to pages or the time you've spent on each page.

How will we use the information about you?

We collect information about you to process your order, manage your account and, if you agree, to email you about other Transdev products or services, including ticket offers, competitions and news articles we think may be of interest to you.

We use the information you've provided to us in order to notify you about changes to our routes or services, and to fulfil orders you've placed on the site, or through our mobile apps.

We use the information we've collected about you to administer our site to ensure everything's working smoothly, for troubleshooting, data analysis, research and statistical purposes. We also use the information we've collected about you to allow you to participate in interactive features of our service, when you choose to do so, and to deliver relevant advertising to you.

Marketing

We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes, or from giving your information to other companies within the Transdev group.

If you no longer wish to be contacted for marketing purposes, please email dataprotection@transdevplc.co.uk with the subject line 'stop marketing'.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your information, please email dataprotection@transdevplc.co.uk or write to us at the following address:

Data Protection Officer, Transdev Blazefield Ltd, Prospect Park, Broughton Way, Harrogate HG2 7NY.

We want to make sure that your personal information is accurate and up to date. You can also ask us to correct or remove information you think is inaccurate.

Cookies

Our site uses cookies. Cookies are small text files place on your computer to collect standard internet log information and visitor behaviour information. This information is used to track your usage of the website and to compile statistical reports on website activity.

We also employ the use of Google Analytics on our site, which stores a cookie on your device in order to monitor information about your behaviour across the site.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 22 May 2018.

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We will not share your data with any third party organisation, except where it is necessary to deliver a product or service which you have requested (for example, when you buy a ticket on one of our apps, for which the technology is licensed from a third party vendor).

Contact us

To contact us, please email dataprotection@transdevplc.co.uk.


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